When i go to a store or some place that supplies a service to the community i look for great customer service. To me customer service determines if i will shop in the store or if i will go to another location to spend my money. Good property management is another key feature i look at when i come into a facility. Some managers give you discounts to get you to come to the facility to mask the customer service some just offer them. The big thing is when i come into a store and i will wait to see if a rep will greet me.